Refund and Cancellation

1. Overview

At IndoHobby,(Pille Nutritional's Private Limited) we strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

Eligibility:

Timeframe: You have 7 - 30 calendar days from the date you received your item to initiate a return. We want to ensure you have ample time to decide if your purchase is right for you. Exceptions: Some items, such as perishable goods, custom-made products, and personal care items, may not be eligible for return. Please check the product description for specific return eligibility - If any. Contact us if you have question before submit your order ; 91-0-8100217011 / 7044524099. Email: indohobbyindia@gmail.com. Condition: Unused and Original Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. This means no signs of wear, damage, or alterations. Original Packaging: Your item must be returned in its original packaging, including any tags, labels, or accessories that came with it. This helps us process your return quickly and efficiently. Proof of Purchase: Receipt or Order Confirmation: To process your return, we require a receipt or proof of purchase. This can be your order confirmation email or a copy of your receipt. Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Return Process: Initiate Return: To start a return, please contact our customer support team at indohobbyindia@gmail.com with your order details and reason for return. We will guide you through the process and provide you with a return authorization. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). Customer Satisfaction: Support: Our customer support team is here to assist you throughout the return process. If you have any questions or concerns, please reach out to us at indohobbyindia@gmail.com. Feedback: We value your feedback and strive to improve our services. If you have any suggestions on how we can enhance your shopping experience, please let us know. Contact us; 91-0-8100217011 / 7044524099. Email: indohobbyindia@gmail.com.

3. Refunds Processing:

Inspection:

Once we receive your item, our team will inspect it to ensure it meets our return conditions. Notification: We will notify you via email that we have received your returned item and provide an update on the status of your refund. Approval: Criteria: If your return is approved, we will initiate a refund to your original method of payment. Approval is based on the condition of the returned item and adherence to our return policy. Communication: We will keep you informed throughout the process, ensuring transparency and peace of mind. Timeframe: Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect your return. Bank Processing: Please note that it may take additional time for your bank or credit card issuer to process the refund and post it to your account. Full Refunds: Eligibility: Full refunds are issued for items returned in their original condition, including packaging, tags, and accessories. Shipping Costs: If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will also refund the original shipping costs. Partial Refunds: Criteria: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error. Contact us if you have question before submit your order ; 91-0-8100217011 / 7044524099. Email: indohobbyindia@gmail.com. Amount: The amount of the partial refund will be determined based on the condition of the returned item. Non-Refundable Items: Exclusions: Certain items are non-refundable, including: Gift cards Downloadable software products Some health and personal care items Contact us if you have question before submit your order ; 91-0-8100217011 / 7044524099. Email: indohobbyindia@gmail.com. Customer Satisfaction: Support: Our customer support team is here to assist you throughout the return and refund process. If you have any questions or concerns, please contact us at indohobbyindia@gmail.com. Feedback: We value your feedback and strive to improve our services. If you have any suggestions on how we can enhance your shopping experience, please let us know. Email: PNPLKOL@GMAIL.COM Approval: If your return is approved, we will initiate a refund to your original method of payment. Timeframe: You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping

No Responsibility:

You will not be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable and always paid by us as return shipment for your 100% monetary satisfaction.

5. Cancellation

Order Cancellation:

Timeframe: You can cancel your order within 24 hours of placing it. After this period, the order may have already been processed and shipped. How to Cancel: To cancel your order, please contact our customer support team at 91-0-8100217011 / 7044524099, Email: indohobbyindia@gmail.com. with your order details. We will confirm the cancellation and process your request as quickly as possible. Refund for Cancellations: Before Shipping: If you cancel your order within the specified 24-hour period and before the order has been shipped, you will receive a full refund. The refund will be processed to your original method of payment. After Shipping: If the order has already been shipped, you will need to follow our return policy. In this case, you can return the item once you receive it, and a refund will be processed after we receive and inspect the returned item. Non-Cancellable Items: Certain items may not be eligible for cancellation once the order has been placed. These include: Custom-made or personalized items. Perishable goods such as food, flowers, or plants. Downloadable software products. Health and personal care items. Cancellation Fees: We do not charge any cancellation fees if the order is canceled within the specified 24-hour period. However, if the order has already been processed and shipped, you may be responsible for return shipping costs as per our return policy. Contact Information: For any questions or assistance with cancellations, please contact our customer support team at indohobbyindia@gmail.com.We are here to help and ensure a smooth cancellation process.

6. Contact Us

If you have any questions on how to return your item to us, contact us at. 91-0-8100217011 / 7044524099, Email: indohobbyindia@gmail.com.